Contract templates · Online Business & Tech
SaaS terms do the work of a contract for every customer at once. Renewals, refunds, data and uptime are where disputes arise.
SaaS terms of service set the subscription and licence, fees, renewals and refunds, acceptable use, ownership and handling of customer data, service levels, suspension rights, liability caps and termination for a software-as-a-service product.
When you need one
- Launching a SaaS or subscription app
Key clauses in a SaaS Terms of Service
These are the clauses the template includes, and what each one does for you.
Subscription and licence
Grants customers a subscription right to use the service.
Fees, renewals and refunds
Sets pricing, automatic renewal, refunds and price changes.
Acceptable use
Prohibits abuse, reverse engineering and unlawful use.
Customer data
Confirms customers own their data and explains export and deletion.
Service levels
Sets uptime commitments and service credits, if any.
Suspension
Lets the provider suspend accounts for non-payment or misuse.
Liability cap
Caps liability, usually at fees paid.
Termination
Explains how either party can end the subscription.
Common mistakes to avoid
- Auto-renewal without the notice that US state laws and EU consumer rules require.
- No data export right, which enterprise buyers will ask for.
- Promising uptime with no definition of downtime.
How to use the template
Download the Word file
Buy the SaaS Terms of Service template on My Contract Lawyer and download the editable .docx straight after checkout.
Fill in the brackets
Add names, dates, fees, scope and governing law, and delete optional clauses that do not apply to your deal.
Check it against local law
Rules differ between US states, the UK and EU countries, especially for employment, consumer and property contracts. Have a lawyer review high-value or unusual deals.
Sign and keep a copy
Sign on paper or with any e-signature tool, and store the final version where both sides can find it.
Get the SaaS Terms of Service template
Lawyer-drafted and ready to edit in Word, Google Docs or Pages. One-time payment of $29, no subscription, instant download from My Contract Lawyer.
Frequently asked questions
Do SaaS terms need a DPA?
If customers' personal data is processed, yes, especially for EU and UK customers.
What is a service credit?
A partial refund or credit when uptime falls below the promised level.
Can I change my SaaS terms?
Yes, with notice and, for material changes, an option for customers to leave.
Related contract templates
Templates are a starting point, not legal advice, and using one does not create a lawyer-client relationship. Contract law differs between countries and states, so check the finished document against local law.