Clifford Chance advises lenders financing Cinven’s acquisition of Smart Communications

Global law firm Clifford Chance has advised the lenders to international private equity firm Cinven in relation to the financing to support its acquisition of Smart Communications, a leading global cloud-native provider of Customer Communication Management (‘CCM’) and Inbound Conversation Management (‘ICM’) software solutions.

Smart Communications is an industry-leading, award-winning technology provider trusted by more than 650 enterprise organisations worldwide – including many of the world’s top financial services, insurance, and healthcare brands.

Its Conversation Cloud™ platform is purpose-built for the needs of complex, highly regulated industries, delivering personalised, compliant, and digital-first customer conversations at scale across the entire customer lifecycle. Today, the company employs more than 400 people and operates globally with offices in Europe, North America, Australia, and Singapore.

The cross-border debt financing team was led by London debt finance partner Katherine Sinclair, with support from senior associate Eugenio Decio, associate Isabelle Woodcock and trainees Ellis Stewart and Seungmin Bang.

New York debt finance partner Jason Ewart, supported by counsel Thomas McGowan and associate Daniela Chilkevitsh, and Tax partners Jemma Dick and Avrohom Gelber, supported by associate Gil Shauly, also advised.