Linklaters advises GBL as Financial Regulatory Counsel on the US$ 4.8 Billion Webhelp and Concentrix Combination, creating a Global CX Leader

Linklaters has served as Financial Regulatory Counsel to Groupe Bruxelles Lambert (GBL) in the successful completion of the US$ 4.8 billion combination between Webhelp and Concentrix. This combination further positions Webhelp and Concentrix as a global provider of customer experience (CX).

As the majority shareholder of Webhelp since 2019, this combination positions GBL as the first shareholder of a combined company, leader on CX services and technologies, with an expanded breadth of generative AI solutions, digital capabilities, and high-value services.

• Webhelp is a French payment institution, specialised in sales, marketing and payment services and recognized as a game-changing leader of customer experience (CX) solutions and technology across 58 countries.
• Concentrix is a leading global provider of CX solutions and technology (listed on the Nasdaq) across 40 countries and 6 continents.
• GBL is a well-established investment holding with over sixty years of stock exchange listing. As a leading and active investor in Europe, GBL (listed on Euronext Brussels) focuses on long-term value creation with the support of a stable family shareholder base.

Linklaters represented GBL in the financial regulatory aspects of the transaction in Europe and the UK; as well as GBL together with Concentrix in other non-EEA jurisdictions (North America, South America, Africa and Asia).

Our Linklaters multijurisdictional regulatory team was led by Paris partner Ngoc-Hong Ma with associates Emilie Rochat and Anna Petrusa; with London counsel Jean Price and associates Grace Megroz and Krishan Sood, with Amsterdam partner Bas Jennen and associate Jan-Jouke van der Meer.