How Contacting a Stroller Brand After a Collapse Could Invalidate Your Claim

Accidents involving defective strollers are more commonplace than most parents realize. When a stroller collapses unexpectedly, it can cause serious injuries to your child, ranging from minor scrapes to broken bones or even head trauma. Your first thought might be to contact the stroller brand immediately to report the incident, ask for a refund, or demand a replacement. Although this is logical and is a step most people would think is the right way to proceed, this action could actually harm your chances of receiving fair compensation. To protect your rights and explore your legal options, Visit Monsour Law Firm for guidance and support. Understanding how your actions after a stroller collapse can affect your legal rights is crucial.

Why Immediate Contact Can Backfire

When an accident occurs, companies often shift into damage control mode. They may request details about the incident under the guise of “investigation” or “customer support.” What many parents do not realize is that these conversations are often documented and could later be used against them in a claim. If you say something that even slightly suggests user error, such as “I might not have locked the latch properly,” the company could argue that you were at fault, not their defective product.

Moreover, some brands may offer small gestures, such as free replacements or store credits. Accepting these offers could be interpreted as a settlement, effectively waiving your right to pursue a larger claim for medical expenses, pain and suffering, or other damages related to the injury.

Preserving Evidence is Key

Before contacting the stroller manufacturer or retailer, it is essential to preserve all evidence. Take clear photos and videos of the collapsed stroller, the surrounding area, and any injuries your child suffered. Do not attempt to repair the stroller or dispose of any parts, as this could destroy key evidence that proves the defect.

Keep all receipts, product manuals, and correspondence related to your purchase. These documents can help establish a timeline of events and demonstrate that you used the stroller as intended. When handled properly, this evidence can significantly strengthen your personal injury claim.

Companies Protect Themselves First

It is important to remember that stroller brands and manufacturers have teams of lawyers and insurance representatives working to protect their interests, not yours. When you contact them first, you are essentially giving them a head start to prepare their defense. They may analyze your statements, delay responses, or downplay the severity of the incident to minimize their liability.

Some companies might also request that you send the stroller back for “inspection.” While this might sound reasonable, once the product is out of your hands, it becomes difficult to prove its original defective condition. Always consult with a personal injury attorney before handing over any evidence.

What to Do Instead

If your child is injured due to a stroller collapse, the first and most important step is to seek medical attention. Document every visit, diagnosis, and treatment, as medical records are a vital component of any claim.

Next, reach out to a personal injury attorney who has experience with product liability cases. An attorney will advise you on how to communicate with the manufacturer, if at all, and can handle those discussions on your behalf to ensure you do not say anything that could be used to weaken your claim. They can also help you connect with experts who can examine the stroller and determine if a design or manufacturing defect caused the collapse.

Safeguarding Your Legal Rights

By working with an attorney early, you protect yourself from common mistakes, such as inadvertently admitting fault, losing evidence, or agreeing to terms that shortchange your right to full compensation.

Parents understandably want quick resolutions after an incident, especially when a child is involved. However, taking immediate action without legal guidance often benefits the company more than the injured family. Remaining cautious, preserving evidence, and consulting a professional ensures you are prepared to hold the responsible parties accountable.

Conclusion

When a stroller collapses and injures your child, contacting the brand without legal guidance can do more harm than good. Your statements and actions may inadvertently invalidate your claim, leaving you to shoulder medical bills and other expenses alone. Instead, focus on securing evidence, getting proper medical care, and speaking with a personal injury attorney. Visit Monsour Law Firm, where an experienced attorney is on standby to help you navigate the process, protect your rights, and pursue the full compensation your family deserves.